SozouSetup & build
The agreed work to design, build, connect and test your website or system, including the training and handover in your proposal.
Depends on what we’re building and the tools it needs to connect to.
Services
01 — AI agents
Answer customers.
Get work done.
Handle enquiries through web chat, browser voice, phone and video. We can configure outbound AI calls for requested callbacks, appointment reminders and enquiry follow-ups, with outcomes in your business inbox. Calling scripts, consent, timing, opt-outs and spending limits are agreed and tested before activation.
- Web chat, browser voice, incoming phone calls, requested AI callbacks and video
- Answers from your business information, with tasks connected to the tools you use
- Workflows scoped to your business, with human approval for the actions you choose
Outbound calling requires provider approval where applicable, eligible contacts and a tested setup. Automated follow-up triggers are separately scoped within the agreed workflow. Phone numbers, carrier charges and extra AI usage are separate. The tasks, integrations and approval steps are agreed for each build. Live phone handover and end-to-end phone ordering are separate additions. How an AI receptionist works
02 — Chat & messaging
Every message,
one thread.
A question lands on the website at 9pm, a text arrives on Sunday, an email sits until Tuesday. None of it is lost, exactly — it is in three apps nobody has open, and nothing is answering it in the meantime.
- Website chat, two-way SMS and email, one thread per customer
- Answers from your live menu or stock, never a guessed price
- Multilingual, and it reads the photo a customer sends
03 — E-commerce & ordering
Your shop,
on your own domain.
Everything between the photo and the receipt is yours — the menu or catalogue, the cart, the checkout, the delivery after it, the loyalty. Orders that went through a marketplace at up to 30% come straight to you instead.
- Photo menu or catalogue, item options, counted pick-your-six trays
- Two courier quotes side by side, the cheaper one preselected
- Points, a ten-slot punch card and three tiers, off the bill
04 — Websites
A site that sells,
not just sits.
Most small-business sites are a brochure that states the hours and waits. At 9pm on a Friday the shop is shut and the site is the only thing still working — answering the question, taking the name, taking the order.
- Every enquiry into a database you own, behind a bot check
- Ordering and the assistant built in, answering in the customer’s language
- Edit the record once; every page showing it follows
05 — Admin panels
The back office,
on one screen.
A spreadsheet, a platform dashboard and a notebook by the counter stop agreeing with each other. One panel replaces all three, at the desk and out on the floor.
- Bookings, jobs or stock, quotes, documents and the numbers
- Change a price in the panel; everything quoting it changes too
- On the desktop; installs as an app on tablet or phone
06 — Mobile apps
Your name,
on their home screen.
An app with your name on it means the next order or booking starts on your own icon, not in someone else’s marketplace. Loyalty is built in, so a tenth visit earns something and the customer is yours to reach again.
- Loyalty points that add up in your app, not a platform’s
- Push straight to customers who already opted in
- Ordering or booking in a tap, staff app on your panel
You can put it on the App Store and Google Play, or have customers install it straight from your website.
07 — 3D & interactive experiences
Bring your ideas
into the room.
Explore a product in 3D, review a room through AR, or turn a process into an interactive game. We start with a focused software prototype for your customers or team, then agree the platform and scope for the full build.
08 — Automation
The tedious middle, handled.
A price changes on Monday and your website still shows the old one on Thursday, because updating it is somebody’s job and that somebody was serving a customer. On a timer, the page changes on Monday.
- A late photo republishes a page that already went live
- Xero raises the invoice, Stripe takes the money, unsigned callbacks rejected
- SMS gated to weekdays nine to six, with a STOP footer
What you get back is hours — the price updates, the invoices and the follow-ups happen without anyone stopping work to do them.
10 — Reviews & follow-ups
Keep the conversation going.
Ask for a review after the job, follow up the quote that went quiet, and remind customers before their booking. Text and email keep the next step moving, with replies coming back to you.
- Review requests after each job, with replies drafted for your approval
- Quote follow-ups, booking reminders and timely return-visit messages
- Business-hour sending, with customer opt-outs respected
11 — Found by AI
Ask AI who to call.
Are you the answer?
More customers now ask chatbots who to call, instead of scrolling a list. It answers from what it can read about you: your Google profile, your reviews, your website. If those are thin, it names someone else.
- A check of what AI assistants say about you now, and who they suggest instead
- Your Google profile, services and hours complete, and matching everywhere
- Website pages that answer the questions customers actually ask
A place in an AI’s answer can’t be promised. What we improve is what these assistants read.
12 — AI setup & training
Your staff use AI.
Do they use it well?
Your staff are probably using ChatGPT already, on their own accounts, sometimes with customer details pasted in. A short setup and a few hands-on sessions turn that into time saved instead of a risk.
- Hands-on sessions using your own emails, quotes and paperwork
- A one-page AI policy: which tools to use, and what never gets pasted in
- Privacy policy wording for decisions your software makes about people
Pricing explained
Know what you’re paying for.
Every project is scoped around your business. Your quote separates the cost to get started from the costs to keep it running.
Keeping it running
Hosting, maintenance and ongoing support, where needed. We explain what is included, what is optional and any separate software subscriptions.
Your proposal sets out the recurring charges and support arrangements.
What you use
Some services charge according to use, such as phone minutes, messages or AI conversations. We explain the relevant charges using your expected activity.
We identify which costs can grow as usage increases and who bills them.
A useful starting point: tell us the task, the tools you use and roughly how many customers or enquiries you handle. We can then discuss a scope and budget that make sense.
Discuss your project
09 — Social media
Made, edited
and posted.
The last post on your feed is from March, because getting a photo worth posting, writing something to go with it and putting it up is an afternoon nobody has. That afternoon is the part you hand over.